Select Guest® Terms and Conditions

IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN SECTION 4 OF THE OMNI WEBSITE TERMS OF USE AND RESERVATION TERMS AND CONDITIONS.

These Select Guest Terms and Conditions were last updated on 10/31/2025.

These terms and conditions (“Select Guest Terms & Conditions”) govern Omni Hotels Management Corporation, a Delaware corporation’s, and its affiliates’ and subsidiaries’ (collectively, “Omni”) relationship with members of the Omni Select Guest® loyalty program (“Select Guest”) (“Select Guest Member,” “Member,” or “you”). Membership in Select Guest is intended for individuals and is complimentary. Benefits of Membership are only awarded in accordance with these Select Guest Terms & Conditions.

By opening a Select Guest account (“Account” or “Membership Account”), or by using the Select Guest program, you agree that:

You have read and agreed to these Select Guest Terms & Conditions;
You have read and agreed to the Website Terms and Conditions, which are incorporated by reference herein; and
You have read and acknowledged the Omni Privacy Policy, which is incorporated by reference herein.

1. General Terms

Minimum age for membership in Select Guest is 18 years (or the age of majority at your place of residence, if higher). Only one individual per Account may be registered. Each individual may only have one Account. If Omni discovers that an individual has more than one Account, Omni may terminate any and all of such individual’s Account(s), and such individual shall immediately forfeit all Omni Select Guest benefits, Status, awards and credits.
Associations, corporations, and groups are not Members and do not qualify for Membership Accounts.
You are responsible for ensuring that no unauthorized person gets access to your Account and Account information. You are responsible for all activity on your Membership Account.
Omni reserves the right, in its sole discretion, to terminate Select Guest at any time, with or without reason. If Omni terminates Select Guest, Omni shall have no obligation to offer a replacement program. Any Select Guest benefits or services guaranteed when booking, prior to termination of Select Guest, will be honored and granted for up to three months following notification that Select Guest has been terminated, without giving rise to any claims for reimbursement, substitution or exchange of other Omni services. Members will not have the opportunity or right to earn or accumulate additional Qualifying Stays once Members have been notified that Select Guest has been terminated. All benefits, awards and Omni Credits unredeemed as of such date shall be forfeited without remuneration or any further obligation or liability, and no benefit or award claims shall be honored thereafter.
Omni reserves the right, in its sole discretion, to terminate (effective immediately) your membership in Select Guest if it appears that your Account is misused. Such termination may include, in Omni’s sole discretion, forfeiture and cancellation of any and all accrued benefits, Status, Omni Credits, and Free Night Awards. Such misuse may, for example, consist of unruly or disrespectful behavior towards Omni or any of its partners, any criminal acts or acts that are generally regarded as immoral or unethical or which are in breach of these Select Guest Terms & Conditions, failure to pay any bill when due to Omni, or if there are reasonable grounds for suspecting fraud, theft, or dishonesty in connection with the Account Membership, as determined in Omni’s sole discretion. Omni may also take any appropriate legal or administrative action, including, without limitation, prosecution, if any of the above occurs.
Omni may engage third party partner companies to provide certain Select Guest benefit services. Omni is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).
Any use of Omni’s fitness centers, Get Fit Kits, Sleep Kits, or participation in on or off-site exercise classes or other programs offered by Omni (“Wellness Benefits”) is done at participant’s sole risk and participant hereby agrees to accept and assume any and all risks of injury, death, or property damage in connection therewith, whether caused by the negligence of Omni or otherwise. Omni is not liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of the Wellness Benefits, regardless of whether it occurs as a result of Omni’s negligence. If the participant chooses to use the Wellness Benefits, the participant hereby expressly waives and releases any and all claims of liability against Omni and its affiliates for personal/bodily injury or damages which occurs to the participant or for any other loss of or injury to person or property. This waiver and release is intended to be a complete waiver and release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Omni’s premises or at off-site exercise classes, whether using exercise equipment or not.

2. Membership Renewal

Your Select Guest Account is automatically renewed every two years with at least one stay at Omni properties in the previous 24-month period. Omni reserves the right at any time, in its sole discretion, to terminate the Account of any inactive Member. A Member’s Account is deemed inactive if such Member has not had a Qualifying Stay or redeemed a Free Night Award or Omni Credits at a participating Omni Hotel or Resort during the previous 24 months. Such termination may include, in Omni’s sole discretion, forfeiture and cancellation of any and all accrued benefits, Status, Omni Credits, and Free Night Awards.

3. Defined Terms

a. Qualifying stays: A “Qualifying Stay” is a stay of one or more consecutive nights spent at the same hotel by the Member (whether or not a Member checks out and checks back in again), during which a Member pays a Qualifying Rate during the stay. If a Select Guest Member is not named on the reservation prior to departing the hotel, the stay is not a Qualifying Stay. Villas of Amelia Island, The Lodge at Bretton Woods, and Townhomes at Bretton Woods do not participate in Select Guest, therefore stays at these brands are not considered a Qualifying Stay. Stays not eligible to receive Select Guest benefits include, without limitation, any stays booked through an online travel website (e.g. Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, and Orbitz), traditional wholesale distributor, or airline.

b. Qualifying rates: A “Qualifying Rate” is a rate available to the general public for such night, but specifically excludes the following rates: (1) tours series rates and charter rates; (2) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (3) travel-industry staff rates; (4) any employee rates or employee family discount rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers; and (7) bookings made through an online travel website (e.g. Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, and Orbitz). Omni shall determine if a rate is a Qualifying Rate in its sole discretion.

c. Tier Dollars: “Tier Dollars” are amounts charged and paid (in US Dollars) on a Member’s individual guest room account/folio during a Qualifying Stay, subject to the exclusions herein, and include room rate, resort/destination fees, and food and beverage, spa, golf, retail, ski and recreation charges and exclude tax, no show/cancellation charges, gratuity, and service fees. Tier Dollars also exclude meeting room rental, banquets charges, and other revenue associated with a meeting or a convention. Omni shall determine if charges qualify as Tier Dollars in its sole discretion. Gift Card purchases are not qualified to earn Tier Dollars.

d. Purchases beyond your room: “Purchases Beyond Your Room” includes food and beverage, spa, golf, retail, ski and recreation charges and excludes room revenue (e.g. daily room rate, and resort/destination fees, if applicable). Purchases Beyond Your Room also excludes meeting room rental, banquets charges and other revenue associated with a meeting or a convention. Purchases Beyond Your Room must be charged and paid on a Member’s individual guest room account/folio.

e. Accrual of Tier Dollars: Tier Dollars will accrue in the name of the Member whose name appears on the room reservation and is the overnight guest staying on property. If a Member reserves and pays for more than one room, Tier Dollars and Omni Credits are earned on a maximum of two rooms during such stay, which two rooms will be selected by Omni in accordance with Omni’s policies and procedures. Free Night Awards may not be transferred from one Member to another. Only one Member per room, per stay may receive Tier Dollars and Omni Credits. If two or more Members occupy the same room, Tier Dollars and Omni Credits are awarded only to the Member whose name appears on the room reservation. If more than one name is on a single room reservation, Tier Dollars and Omni Credits are awarded to the Member whose name appears first. Members who have any past due balance owing to Omni for a Qualifying Stay will not earn any Omni Credits and Status in connection with that stay.

f. Omni Credits: “Omni Credits” are points accrued by Members which may be redeemed for products and services as described below.

100 Omni Credits are required to redeem for each Free Night Award.

Five Omni Credits are issued for each night of a Qualifying Stay for Member and Insider Status. Ten Omni Credits are issued for each night of a Qualifying Stay for Champion and Icon Status. Omni Credits become available 5-7 days after check-out. Omni Credits expire on a rolling basis, on the last day of the month, three years from issue date of the applicable Omni Credit. Gift Card purchases are not qualified to earn Omni Credits.

One additional Omni Credit is issued for every $100 (no partial credits) of Purchases Beyond the Room charged to the Member’s individual guest room account/folio for Member, Insider, and Champion Status. Two additional Omni Credits are issued for every $100 (no partial credits) of Purchases Beyond the Room charged to the Member’s individual guest room account/folio for Icon Status. For example, $456.98 in Purchases Beyond the Room would earn four Omni Credits and the $56.98 balance would not accumulate toward any partial, future, or additional Omni Credits.

4. Select Guest Status

Select Guest Status (“Select Guest Status” or “Status”) is calculated annually on a calendar year basis and a Member’s Select Guest Status is determined based on whether a Member achieves the applicable Tier Dollar threshold in either the then-current calendar year or prior calendar year (as further detailed below). Select Guest Members earn Tier Dollars for eligible amounts charged and paid on the Member’s individual guest room account/folio during a Qualifying Stay. Select Guest Status is calculated based on Tier Dollars earned during Qualifying Stays from January 1 through December 31:

Member Status: $0-$999 annual Tier Dollars

Insider Status: $1,000-$3,999 annual Tier Dollars

Champion Status: $4,000-$7,999 annual Tier Dollars

Icon Status: $8,000+ annual Tier Dollars

Once a Member achieves a Tier Dollar threshold in the then-current calendar year, their Select Guest Membership Status (“Status”) is adjusted based upon the threshold achieved. The Status is honored for the remaining part of the calendar year in which the Status was achieved plus the entirety of the following calendar year. If, in the then-current calendar year, a Member fails to achieve the Tier Dollar threshold for the Member’s Status that was achieved based upon Tier Dollars earned in the prior calendar year, the Member’s Status will change in the following year calendar year.

For example, if a Member achieves Champion Status by accumulating $4,000 in Tier Dollars from January 1 through August 31, 2024, that Status is maintained through December 31, 2025. If the Member fails to achieve at least $4,000 in Tier Dollars in calendar year 2025, the Member will lose their Champion Status beginning January 1, 2026.

5. Omni Credits, status and benefits on non-qualifying stays

Members who book a non-Qualifying Rate (e.g. Hotwire, Priceline, Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, Free Night Rewards, Industry/Employee rates) are still eligible to earn Omni Credits for Purchases Beyond the Room, charged and paid on the Member’s individual guest room account/folio. Additionally, Purchases Beyond the Room will also be counted towards earning Select Guest Status. Members staying on a non-Qualifying Rate are not entitled to receive any in-stay benefits (including, but not limited to Room upgrades, beverage benefits, late check-out).

For example, an Insider Status Member who books a 1 night stay on Expedia.com for $300 and spends $200 at the hotel restaurant during their stay will receive $200 of Tier Dollars towards Select Guest Status and earn 2 Omni Credits towards Free Nights.

6. Guaranteed room availability for Champion and Icon status members

Omni will guarantee room availability for Champion Status Members who call up to 24 hours prior to the arrival date and for Icon Status Members who call before 4:00 p.m. on the day of arrival. In order to ensure that the Member benefits accordingly from the room availability guarantee, the Member must always explicitly request the guarantee at the time of reservation. Limit one room per Member. Room type availability and room rates are not guaranteed. If a rate for that is normally eligible is not available, the reservation is subject to the prevailing rate for the accommodations available. Certain blackout dates will apply for special events; to review the blackout dates,  click here.

7. Free Nights

Members will earn Free Night Awards as a benefit of our loyalty program.

8. Free night Award

One Free Night Award is earned by Members for every 100 Omni Credits earned. Omni Credits are earned for each night of a Qualifying Stay on a Qualifying Rate at Omni Hotels & Resorts. Omni Credits are also earned for Purchases Beyond the Room, on any stay. If a Member notices that a Qualifying Stay or Omni Credits have not been properly credited to their account, then they may request, within twelve (12) months of such stay (based on the check-out date), an adjustment to their Membership account balance. Tier Dollars and Omni Credits for Qualifying Nights and Purchases Beyond the Room are applied 5-7 business days from departure. If there is an error in crediting a Member’s Membership Account for Qualifying Stays, the sole remedy available to such Member is the crediting or re-crediting of such Member’s Membership Account in an amount no greater than the number of Omni Credits at issue. Omni shall have no other liability for any delay, error or failure in the crediting of Omni Credits to a Member’s Membership Account, and in no event shall Omni be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.

Omni Credits expire on a rolling basis, on the last day of the month, three (3) years from issue date. Free Night Awards are intended for use by the Member only. All Free Night Awards are subject to availability at the time reservations are made. Free Night Awards are unable to be redeemed for a same-day arrival. When redeeming Free Night Awards, certain blackout dates will apply for special events, to review the blackout dates, click here. Free night redemption includes taxes and resort fees, if applicable, for a deluxe (or equivalent) single or double-occupancy room. Other charges may apply and are charged and due upon check-out.

Any “no show” or cancellation made outside the cancellation policy window will result in the Member forfeiting their Free Night Award. Omni reserves the right to modify any Tier Dollars or Omni Credits or Free Night Award postings made in error.

For questions or concerns, contact us.

9. Structure and duration of programs

Omni reserves the right to alter, modify or discontinue Select Guest. Omni is not responsible for, and reserves the right to correct, any typographical errors regarding qualification requirements. All interpretations of these Select Guest Terms & Conditions are at the sole discretion of Omni. These Select Guest Terms & Conditions supersede all prior terms and conditions. Void where prohibited by law. Any income tax liability is the sole responsibility of the recipient. Additional restrictions may apply. Any questions concerning eligibility for Free Night Award must be raised by Member prior to check in.